The Communicator

The Communication

The Adept Communicator

Communication is key in every aspect of our being, but it’s especially crucial when we work together. Whether you’re just starting out in your career or moving along on your career curve, there are specific business communication skills necessary for success. What will business communication skills and “soft skills” together help you achieve?

Here are some focus areas of the program:

Listening and Verbal skills:

  • Audience ‘wise’ – a situational approach
  • Diction, length and content of sentences
  • Structuring ideas – bottom line first
  • Using headings and visuals for impact

Email Etiquette:

  • Salutations and signatures
  • Drafting effective messages
  • ‘Tone’ says it all
  • Responding
  • Replying to and forwarding

Telephone Etiquette:

  • Making good first impressions
  • Basics of Telephone etiquette
  • Tone of Voice
  • ‘Body’ Language?
  • Tele-conferencing skills

Making effective Presentations:

  • Understanding and addressing the Audience
  • Orientation and Posture
  • Using eye-contact, making gestures
  • Managing your Voice
  • ‘Flow’ of thoughts and ‘connectivity’
  • Influencing and persuading

Target Audience: This program will suit professionals playing key Internal or External Client interfacing roles e.g. Sales, Customer Support, Human Resources, Purchase, Administration etc. Professionals influencing stakeholder decisions and outcomes on facilities, policies or employee and customer perception dimensions i.e. Corporate Communication, Newsletter task forces etc. will benefit from the program.

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